Inam Shah
Director of Product | Executive Consultant | Entrepreneur
I've led product development for over 15 years. I focus on making customer experiences smooth across all platforms and improving how we run our operations.
MIT Sloan Executive Program - AI and Strategy
CAPM - Certified Associate in Project Management
Certified ScrumMaster (CSM)
Bachelor of Business Administration (BBA)
Connect
My Key Projects
Here are some of my recent projects and what I've learned, featured in these publications:

www.saltwire.com

Atlantic Canada’s new cutting-edge shipping solution | SaltWire

In the ever-changing landscape of shipping and logistic solutions, a Halifax-based company has emerged as a pioneer of innovation, reshaping the way ...

"I focus on being quick and smart to turn challenges into new chances. By making sure our technology fits exactly what our clients need, I help them run things smoothly and keep their customers very happy."

Yahoo Finance

Loblaws launches same-day home delivery

You won’t need to stand in line at the Loblaws checkout anymore – Instacart will now do it for you. Staring down competition from Amazon and Walmart, you can now get Loblaws groceries delivered straight to your door. Beginning Dec. 6, Instacart will be providing delivery services for Loblaws, Real Canadian Superstore and T&T stores in Toronto.

Big companies like Walmart and Amazon have started delivering groceries to people in Canada. For instance, Walmart Canada began grocery deliveries in the Greater Toronto Area in March 2017. They teamed up with local delivery partners like JoeyCo and Daily Delivery.

CNWGroup

JoeyCo Launches Platform to 'Deliver Anything' in Toronto and Mississauga

/CNW/ - The launch of a groundbreaking app and online-based delivery service, JoeyCo, has hit the streets of Toronto & Mississauga in full force. This online...

JoeyCo recently partnered with Walmart Canada to offer easy next-day grocery delivery right to customers' homes and offices.
Professional Summary
Product Expertise
I improve products from start to finish. My unique solutions make user experiences better.
Strategic Leadership
I lead teams to work well together. This makes operations smoother and helps increase sales.
Data-Driven Insights
I use technology and data to understand our customers. This helps me keep them engaged and coming back.
Business Expansion
I connect new technologies with our current systems. My creative ideas help our business grow steadily.
Key Achievements
1
Startup Growth
I started JoeyCo in 2012. I grew the company from the ground up to $20 million in sales each year.
2
Developing New Tech
I wrote a patent and led the team that built new technology. This new technology is now protected and worth over $10 million.
3
Upgrading Old Systems
At SaltWire Network Inc., I took charge of updating their old systems. This made things run much better and helped the company grow.
4
Boosting Sales
At ISPAT Machining, I created a plan to find new ways to make money. This led to a 22% increase in sales each year, and I also brought in many new clients.
Recent Experience
Director of Product at SaltWire Network Inc

www.saltwire.com

SaltWire

News by location across Atlantic Canada.

I transformed SaltWire Network's delivery system into a modern online delivery service. This made deliveries much faster and expanded our package delivery across Atlantic Canada.
I created and launched a full digital website for our clients. I set the product's direction, decided how we'd measure success, and started a new team focused on online delivery.
I managed a team of over 50 people from different departments, including tech, sales, finance, and operations. This showed my strong leadership in challenging situations.

00:31

YouTube

It's easy to spot a member | SaltWire

You know the people we're talking about. You might even be one. They can explain each politician’s platform weeks before the election. They know exactly how economic shifts will affect their business. They know the favourite to take home the statue on Oscar night. They can even predict who’s going first in the draft. You know the people we’re talking about. Those people know what they know because they’re SaltWire members. They understand the context behind the headlines. And it shows. Go ahead. Be the smartest person in the room. It’s easy to spot a member. Join today at https://www.saltwire.com DISCLAIMER The purpose of these channels is to provoke thought and action to make our communities better. We welcome and encourage open discussion on SaltWire social media sites – including but not limited to our blogs, Facebook, Twitter, Instagram, and YouTube pages – and look forward to any comments, stories, and experiences you want to share. While SaltWire makes reasonable efforts to monitor content posted on its social media platforms, we do not moderate all comments and cannot always respond in a timely manner to online requests for information. Any comments that are defamatory, abusive, or hurtful (including foul language or hate speech) may be deleted by the moderators.

01:30

YouTube

Welcome to Door Direct Shipping & Logistics

We’re Atlantic Canada's reliable logistics partner, with daily door-to-door deliveries across Nova Scotia, PEI and Newfoundland.

Co-Founder & CEO | Director of Product at JoeyCo
I led Walmart's online grocery delivery operations in the Greater Toronto Area (GTA). I managed important system setups and grew the business to achieve $20 million in sales each year.
I was the first to develop and launch a secure, tamper-proof PIN delivery process for quick, local deliveries.
I successfully handled business needs and contract talks to get major clients like Walmart, Canadian Tire, and Amazon.
I designed secure payment card systems for both drivers and customers.
I negotiated and managed contracts for important services like insurance, tech support, payment systems, finance operations, and critical funding.
I directed the design and successful launch of three mobile apps. By using A/B testing and checking how users interacted, I greatly increased user engagement.

00:50

YouTube

Introducing JoeyCo - We Deliver, You Relax.

Need Groceries? Forgot your dry cleaning or in desperate need of gas for that BBQ? Let a Joey bring it to you! Suddenly, there are more hours in the day. www.joeyco.com

prezi.com

JoeyCo Tech Prezi

JoeyCo's technology is device and platform agnostic allowing for large scale corporate partnership opportunities. An API allows it to easily integrate into any POS system, shopping app, partner websites, payment system, Delivery orders are sourced from customers or merchants

Core Strengths
Strategy Development
I planned and launched product ideas that increased customer engagement by 50%.
Leadership
I led different teams for over 15 years, making them 40% more productive.
Data-Driven Decisions
I used data to improve product features, which helped get 25% more users.
Innovative Problem Solver
I always found new and good ways to solve tough business problems.
99
Data Analysis
I'm good at using tools like Excel, Tableau, SQL, and BI to organize data, build financial models, and automate tasks.
88
Scrum Master
I use Scrum methods to help teams work together, adapt quickly, and deliver good work bit by bit.
85
Corporate Strategy
I build company plans that are clear, flexible, customer-focused, new, and based on facts.
95
UX/UI Design & Development
I use Adobe Suite (Photoshop), Figma, and AI design tools to make UX/UI development smoother.
90
Procurement & Vendor Management
I find the best partners, get good deals, and keep strong relationships for reliable supplies and services.
98
Cross-functional Project Management
I help diverse teams work together, share ideas, and use their skills to finish projects well.
Qualifications
Education
MIT - AI Certification in Business Intelligence
Yorkville University - Bachelor's in Business Admin with Project Management
Scrum Alliance - Certified ScrumMaster (CSM)
Technical Skills
Managing a product from idea to launch
Designing and building user-friendly interfaces
Analyzing data, including large datasets
Business Skills
Creating brand strategies
Planning and launching products
Selling technical products and solutions
Buying goods and services; negotiating contracts
Notable Projects
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2
3
4
1
Multi-Vendor Marketplace Platform
I built a delivery app for a marketplace with many sellers. It worked on all devices and featured clear instructions, engaging tasks, and secure payments.
2
Online Grocery Delivery Service
I launched JoeyCo's very first online grocery and package delivery service. This helped the company grow significantly and reach more customers.
3
Optimized E-commerce Logistics
I designed an online shipping system that greatly increased new sales. This included special delivery plans for things like computer parts.
4
Custom 3PL Solutions Integration
I connected different older systems into one platform for managing warehouses, transport, orders, and inventory. This helped us make better decisions and improve our operations all the time.
My Driver App: Easier Tasks, Payments & Fun Rewards
I built a complete software system to help businesses manage their drivers and deliveries better.
Easy-to-Use Mobile App
I created a strong mobile app for drivers that works on different devices. It has simple profiles and automatic task lists, making deliveries smooth and helping subcontractors follow all the rules easily.
Secure Payment Options
I added secure payment features, so drivers can take payments anywhere. This kept all transactions safe and met strict financial rules.
Fun Performance Challenges
I designed and launched fun ways for drivers to track their performance. This helped them deliver more efficiently and be more productive by earning rewards and competing with others.
Key Achievement: These new features greatly improved how drivers performed deliveries and how efficient they were. It made their work more engaging and productive.
Our Shipping Portal and API
I built a web portal and tools for businesses to manage shipping, connect systems, and automate their warehouses.
Easy Shipping Portal
I made an easy-to-use online shipping portal. It helps you create shipping labels and track packages instantly, making shipping simple.
Connect Your Systems
I built an API that works with your existing systems (like ERP). This lets your data flow smoothly and helps us collect specific information for better reports and insights.
Automating Your Warehouse
I created smart tools for sorting and scheduling in warehouses. This makes warehouse tasks faster and shipping much smoother.
Outcome: I helped clients get 12% more new customers and boost monthly earnings. This also meant their shipping process became very efficient, all thanks to our automated system.
Our Portal for Managing Internet Hardware
What We Do: Our software helps businesses handle telecom and hardware shipping. · Our Goal: Make it easy to get equipment back, improve how work gets done, and follow all e-waste recycling rules.
We Built a Custom Portal
We built a complete portal to help you easily manage telecom hardware. This includes handling upgrades, returns, and getting equipment back.
Our System Fits Your Work
We made sure our system works smoothly with your current ways of doing things. This makes everything much faster and easier for all your hardware shipping and handling.
Meeting Recycling Rules
We put in strong tracking systems to make sure we always follow the strict rules for managing and recycling electronic waste.
Outcome: We saw big improvements in how fast equipment was handled and how well operations ran. This led to much less waste and better scores for being environmentally friendly.
Grocery Delivery to Home
Focus: I focused on building a grocery delivery service for customers. This involved getting the platform ready, setting up deliveries, and organizing the delivery teams.
Getting the Platform Ready
I set up our main system, mobile app, and tracking tools to make it super easy for customers to order groceries.
Setting up Deliveries
I built strong delivery and operating systems to make sure orders were delivered quickly and customers were very happy.
Organizing the Teams
I put together and managed support and delivery teams in many areas, always making sure we delivered great quality and reliability.
Outcome: I successfully launched one of Canada's top grocery delivery programs. This greatly helped Loblaws grow and become even stronger in the market.
Store to Home Deliveries
I help retail stores deliver products to customers. I connect store systems, manage deliveries, and teach clients how to use our tools effectively.
Connecting Stores
I connected store systems to our delivery platform. This made it easy to track products and orders in real-time.
Managing Deliveries
I made sure deliveries got to customers quickly. I simplified driver tasks and made delivery routes more efficient.
Helping Clients
I gave full support for our platform. This helped retail teams easily manage and grow their delivery services.
Outcome: I helped Canadian Tire deliver more products, making them stronger in the market.
Online Marketplace Delivery Solutions
What I did: I helped build an online platform for many different sellers. My work covered setting up the marketplace, designing how users experience it, and automating deliveries.
Building the Marketplace
I built and launched a complete online platform. It easily connected restaurants and stores with customers through a simple system for many different sellers.
Making it Easy to Use
I designed the ordering process to be very user-friendly. This made it much easier for customers to order and included strong tools to support the sellers.
Automated Deliveries
I put in place smart systems to automate deliveries. This created new jobs for delivery drivers and made delivery routes and times much better.
Outcome: I helped the startup grow to over $20 million in yearly sales. We also made the customer ordering experience and seller support much better.
My Effort Breakdown
Preferred Tools
Productboard
I use this tool to manage our product roadmap, gather customer ideas, and decide what to work on next.
Excel
This is my go-to for working with lots of data, analyzing it, and making charts.
Airtable
I use Airtable like a flexible database to keep projects organized and all our information in one place.
Aha!
This tool helps me plan our product strategy, decide which features to build, and manage our roadmaps.
Jira
I rely on Jira for managing projects in an agile way, automating tasks, and tracking any bugs we find.
Microsoft Teams
This is where my team communicates and works together easily.
Asana
I use Asana to manage projects smoothly and keep track of all our tasks.
Tableau
Tableau helps me turn data into interactive visuals and get deep insights for business decisions.
Slack
My team uses Slack to chat quickly and work together effectively.
Mixpanel
Mixpanel gives me detailed information about how people use our products and what they do.
Figma
I use Figma for designing user interfaces, experiences, and creating interactive prototypes with my team.
Amplitude
Amplitude is a top tool for understanding product use and tracking what users do.
Google Analytics
I use this key tool to check how our website is doing and monitor its performance.
Power BI
Power BI helps me make interactive charts and reports to understand our business data.
Photoshop
I use Photoshop for editing photos and creating graphics, it's the industry standard.
Google Sheets
This online spreadsheet lets me manage data and work with others easily.
ChatGPT
ChatGPT is an advanced AI that understands and creates human-like text, and helps with smart tasks.
Google Workspace
This set of apps helps my team work better together and be more productive.
Quickbooks
I use QuickBooks for managing our finances and creating reports easily.
SAP Ariba
SAP Ariba helps us buy things and manage our supply chain efficiently.
SharePoint
SharePoint is where we safely store and share our documents and content.
Power Apps
This platform lets me quickly build custom business apps without needing much code.
GitHub
I use GitHub to track code changes, work on code with others, and host our projects.
Microsoft Azure
Azure offers many cloud services for flexible infrastructure and different kinds of apps.
Prezi
Prezi helps me create engaging and non-linear presentations for better storytelling.
Avid Pro Tools
This is my tool of choice for professional music and sound design.
Microsoft Office
I use this suite of programs for all my daily professional tasks.
iMovie
iMovie is a simple video editor I use to create and produce content.
YouTube
YouTube is a main place for sharing, watching, and finding videos globally.
WordPress
I use WordPress to build websites and blogs; it's a leading content management system.
Five9
Five9 is a cloud system that helps us manage customer calls and improve service.
Wave Accounting
Wave Accounting is a full accounting tool for small businesses, covering payroll, bills, and money management.
API Integration
I use APIs to connect different systems easily, making them work together well.
Shopify
Shopify is a top e-commerce site where I build and manage online stores.
Amazon
Amazon is a global leader in cloud services, online shopping, streaming, and AI.
Salesforce
Salesforce is a key software for managing customer relationships, helping with sales, service, and marketing.
HubSpot
HubSpot brings together marketing, sales, and customer service automation in one easy-to-use platform.
Facebook Marketing
I use Facebook to run targeted ads on social media and manage our marketing campaigns.
Google Ads
Google Ads is a top online advertising tool I use to reach people worldwide through search and display ads.
Instagram Ads
I use Instagram Ads for visual advertising on social media to reach our audience.
Get in Touch
Email Address
Location
Toronto, Ontario
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